Payment Policy

Payment Policy

At Naqsheeneh, each piece is carefully handcrafted and, where applicable, created specifically for the customer. To begin production, we require a 50% advance payment, with the remaining 50% payable through Cash on Delivery (COD) upon delivery.

1. Order Confirmation

Once an order is placed, a member of our team will contact the customer to confirm the order and provide the relevant account details for the advance payment.

An order will be considered confirmed only after the 50% advance payment has been successfully received and verified in our account.

Customers are required to provide valid proof of advance payment after completing the transaction. A payment screenshot or slip alone does not constitute confirmation until the payment has been verified and reflected in our account.

2. Advance Payment

A 50% advance payment of the total order value is required before production begins.

The remaining 50% will be collected through Cash on Delivery (COD) when the order is delivered to the customer.

The advance payment allows us to secure the required materials and begin the craftsmanship and embroidery process for the order.

3. Production Timeline

Once the 50% advance payment has been received and verified, production will begin within 24 hours.

Because our pieces are handcrafted and production may involve materials, embroidery, and customization specifically for the customer, the advance payment is used to initiate and secure the production process.

4. Cancellation & Advance Payment Refund

Customers may request cancellation within the first 24 hours after their advance payment has been received.

If the order is cancelled within this 24-hour period, the 50% advance payment will be refunded.

After the 24-hour cancellation period has passed, or once production has commenced, the advance payment will be non-refundable.

Change-of-mind cancellations after the applicable cancellation period will not be accepted.

5. Failed Delivery Due to Logistics Issues

If an order cannot be delivered to the customer due to a genuine logistics or courier-related issue, and the customer has not caused or contributed to the delivery failure, the 50% advance payment will be refunded.

The refund will be subject to verification of the delivery issue with the relevant logistics provider.

6. Cash on Delivery

The remaining 50% of the order value is payable at the time of delivery.

Customers are expected to receive their order and pay the outstanding amount upon delivery.

7. Made-to-Order & Customized Pieces

For customized or made-to-order pieces, production begins only after the required 50% advance payment has been received and verified.

Once the applicable cancellation period has passed and production has commenced, the advance payment for such orders is non-refundable.

8. Payment Verification

Naqsheeneh reserves the right to verify all payments before confirming or processing an order.

An order will not enter production solely on the basis of a payment screenshot, receipt, or transaction reference. Production will begin only after the advance payment has been successfully verified in our account.

9. Important Notice

By placing an order with Naqsheeneh and making the required advance payment, the customer acknowledges and agrees to the payment terms outlined above, including the 50% advance payment, 24-hour cancellation window, and 50% Cash on Delivery balance.